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Shipping & handling charges are determined by the total weight
of the items in your order. All orders are shipped from
our warehouse in Torrance, CA. Orders placed on weekdays
can take up to 48 hours to ship. Orders placed on weekends/holidays
(including Fridays) can take up to 72 hours to ship. This applies
to both standard and expedited shipping. NOTE:
For orders weighing more than 24 pounds, please inquire for shipping
and handling charges.
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Standard Shipping
Orders in the 48 contiguous states are shipped
via US Mail or FedEx ground delivery, depending on the weight
of the package and the delivery zone. Average delivery time for
standard ground delivery is 5 to 7 business days. Orders that
ship to addresses outside the continental US (Alaska, Hawaii and
the US territories) are shipped via US Mail and average delivery
time is 7 to 10 business days. There is an extra delivery charge
of $7.50 for these shipments.
Expedited Shipping
Expedited delivery orders are shipped via
FedEx Saver 3 Day Service. Only orders within the continental
US can receive expedited delivery .
Canadian Shipping
All Canadian orders will ship either via
First Class or Priority US Mail. Average delivery times are 7
to 12 business days. Expedited delivery is not available in Canada
currently. Canadian residents are responsible for all local taxes,
GST taxes and brokerage fees, if applicable..
PO Box Addresses
For orders of 2 pounds or less, we can ship
to a PO Box address. Two pounds or less is a single Butter Bell
or Tea Steeper. For orders of two or more crocks or mugs, we CANNOT
deliver to a PO Box. We must have a physical street address to
deliver.
APO & FPO Addresses
Orders shipping to APO or FPO addresses
will ship either US Mail or FedEx ground depending on the size
of the order. Orders of 2 or more Butter Bell crocks most often
will ship via FedEx ground service. Deliver time is 5 to 10 business
days.
International Shipping (excluding Canada)
We do ship to all countries worldwide;however
you must contact us first to get shipping and handling charges.
The best way to do this is to email us
with your shipping and order information to get a price quote
and shipping options. Our website will not accept foreign orders,
so you must either email us OR call
us at 1-310-306-5510 OR fax us your order to 1-310-305-3723. Our
offices are open Monday to Friday, 9am to 5pm, Pacific Standard
Time. |