Our Guarantee
Order with confidence! Your satisfaction with any product from L. Tremain, Inc. is 100% guaranteed. If for any reason you’re not satisfied with your purchase, you can return it to us for a refund within 30-days of receipt (less shipping/handling charges).
If you have any question about our return policy, please call us at 1-800-666-6126 or click here to email us.
Please provide a copy of your original packing slip, noting the reason for the return or exchange and the action you wish us to take. If you received an item as a gift, we cannot refund the order, but we will give you a credit in the amount of the gift item to be used for something else on our site.
If you do not have a copy of your original packing slip, please include a letter that includes the following information:
Your Name
Address
Phone Number
Order Number – if a Return
Item Name/Description
Reason for Return or Exchange
Action to be Taken
Repack the merchandise with the original packaging to avoid breakage. PLEASE USE USPS ONLY, when returning your package to the Post Office Box below:
L. Tremain, Inc.
PO Box 10728
Marina Del Rey, CA 90295
If you would like to return your package using Federal Express or UPS, please contact us at 1-800-666-6126 for further return instructions. DO NOT return packages to the PO BOX address using FEDEX or UPS - they will be returned to you. We are not responsible for lost or broken returns/exchanges. If you have any question about our return policy, please call us at 1-800-666-6126 or click here to email us.
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