L. Tremain | Frequently Asked Questions

Special Charity Butter Bell Donation

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FREIGHT AND DELIVERY INFORMATION
L. Tremain, Inc. offers several delivery methods for your order including, FedEx Smart Post, FedEx Ground, FedEx 3-Day and FedEx 2-Day delivery. Most orders for in-stock items placed before 10am PST will be processed the same business day and ship within 24 to 48 hours. Orders placed Friday after 10am PST typically ship on the following Monday. Additional processing time may be necessary for international orders. Please refer to your order ship confirmation email for delivery details.

All delivery times are estimated and are not guaranteed by L. Tremain, Inc. If you have not received your order within the estimated delivery time, please contact us so that we may help track your package. Our warehouse is located in Torrance, CA.

FedEx Smart Post (Standard Delivery Flat Rate Option - $5.99)
• Expected delivery within 8-12 business days.
• Track your order through the FedEx Website.
• Tracking for FedEx Smart Post is available upon request - please call 1-800-666-6126, or click here support@butterbell.com,
to send an email request for your Smart Post tracking number.
• Orders are shipped via the best method available. FedEx Smart Post is a collaboration between FedEx and the U.S. Postal Service
where your package will have tracking via FedEx, but will be delivered to your address by the U.S. Postal Service.
• Shipping charges are calculated based on weight and each individual ship to address.
• Available for delivery to P.O. boxes.
• Holiday delivery is not available.

NOTE:
Standard Delivery and Processing Charges: The flat rate option of $5.99 applies to any size order within the continental U.S. The flat rate option is not available for deliveries within Alaska, Hawaii, Puerto Rico and Guam. All items within the order must ship to the same address to qualify for the special low flat rate.

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Frequently Asked Questions

What do I do if my butter falls into the water in the base of the crock? Usually once you get the hang of using your Butter Bell crock, this problem is easily solved. Here are some helpful hints and suggestions for proper use of the Butter Bell crock: Do not allow the butter to become too soft before packing it into the bell shaped lid. The butter should be firm enough so that is not slipping off the knife before packing the lid. When the butter is slightly firmer it packs into the lid better - just use a little "elbow grease". When packing the butter into the bell shaped lid, make sure you press the butter firmly into the lid, removing all air pockets. Air pockets within the butter create a suction affect when the lid is removed from the water, pulling the butter out of the lid. When using your Butter Bell crock, do not let the "Bell" sit out of the crock base for extended periods of time. After each use, check the remaining butter in lid to ensure there aren't any air pockets. Use your knife to redistribute the remaining butter within the lid for better adherence tension. Make sure that the Butter Bell crock is stored away from sunlight and heat. For instance, do not store on a counter near a stove/oven or in a window sill. Use the coldest water possible when adding water in the base of the crock. Perhaps add a few small, smashed ice cubes if you live in a very warm climate. Make sure you're changing the water every 3 days. This step ensures fresher butter for longer periods of time. Wash thoroughly between uses. Is the Butter Bell crock dishwasher safe? Yes, the Butter Bell crock is dishwasher safe. Where is the Butter Bell crock made and is it safe? The Butter Bell crocks are made in China, by a top manufacturer of ceramic products. The crocks are made from the highest quality materials and are completely safe and contain no lead or cadmium. Can I use margarine (or other spreads) in the Butter Bell crock? The Butter Bell crock works best when real butter is used. Margarine does not have a spreadability problem. Also, margarines are "oilier" and will not stay in the lid very easily. It is not recommended to store other processed spreads in the Butter Bell crock. Processed spreads (i.e. - cream cheese) need refrigeration to stay fresh for extended periods of time. You can use the Butter Bell crock for special spreads if you do not plan to store it in the Butter Bell crock. For example, the Butter Bell might make a great serving piece at an evening dinner party for a special dip or spread that you create. Can I use whipped butter in the Butter Bell crock? Whipped butter is less dense than regular butter. It contains tiny air pockets (hence the fluffiness) which causes the butter to fall into the water. It is not recommended. As well as, Ghee or Clarified butters are not recommended for use in the Butter Bell crock. Can I store herbal butters in the Butter Bell crock? Herbal butters are fine to serve and store in your Butter Bell crock, however they will not stay fresh as long as pure butter. Butters that contain fresh herbs will stay fresh approximately 5 to 7 days in the Butter Bell crock. This can vary somewhat so use your best judgment before use. For delicious herbal butter recipes to try, go to recipes. Also, please share YOUR favorite flavored butter recipe with us. We will post it on our website for all to try! Email us at support@butterbell.com. What are the dimensions of the Butter Bell crock, and how much butter does it hold? The dimensions of the Butter Bell crock are about 4.25 inches externally, and 3.75 inches in length, width and height. It can hold one stick of butter or half a cup of butter.

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