Frequently Asked Questions

Why does my butter keep falling into the water or turning moldy?
Though there are many reasons for this, usually once you get the hang of using your Butter Bell, these problems are easily solved. Here are some helpful hints and suggestions to try out:

• Do not allow the butter to become too soft before packing it into the bell shaped lid. The butter should be firm enough so that is not slipping off the knife before packing the lid. When the butter is slightly firmer it packs into the lid better - just use a little "elbow grease".

• When packing the butter into the bell shaped lid, make sure you press the butter firmly into the lid, removing all air pockets. Air pockets within the butter create a suction affect when the lid is removed from the water, pulling the butter out of the lid.

• When using your Butter Bell, do not let the "Bell" sit out of the crock base for extended periods of time.

• After each use, check the remaining butter in lid to ensure there aren't any air pockets. Use your knife to redistribute the remaining butter within the lid for better adherence tension.

• Make sure that the Butter Bell is stored away from sunlight and heat. For instance, do not store on a counter near a stove/oven or in a window sill.

• Use the coldest water possible when adding water in the base of the crock. Perhaps add a few small, smashed ice cubes if you live in a very warm climate. Make sure you're changing the water every 3 days. This step ensures fresher butter for longer periods of time.

• Wash thoroughly between uses.

Is the Butter Bell dishwasher safe?
Yes, the Butter Bell is dishwasher safe.

Where is the Butter Bell made and is it safe?
The Butter Bell crocks are made in China, by a top manufacturer of ceramic products. The crocks are made from the highest quality materials and are completely safe, meeting FDA food safety regulatory standards. Each production run of product is tested thoroughly for lead and cadmium levels. Documentation accompanies each shipment, which is submitted to US Customs and the FDA for clearance approval.

Why does my Butter Bell have fine black lines in it?
These fine black lines are called "crazing." This is a normal wear and tear for ceramic products, and happens to plates, dishes, and mugs as well. It will not harm the butter. It is a result of scraping the knife along the sides the bell to get the butter out, as well as dishwashing in very hot water.

Can I use margarine (or other spreads) in the Butter Bell?
The Butter Bell works best when real butter is used. Margarine does not have a spreadability problem. Also, margarines are "oilier" and will not stay in the lid very easily. It is not recommended to store other processed spreads in the Butter Bell. Processed spreads (i.e. - cream cheese) need refrigeration to stay fresh for extended periods of time. You can use the Butter Bell for special spreads if you do not plan to store it in the Butter Bell. For example, the Butter Bell might make a great serving piece at an evening dinner party for a special dip or spread that you create.

Can I use whipped butter in the Butter Bell?
Whipped butter is less dense than regular butter. It contains tiny air pockets (hence the fluffiness) which causes the butter to fall into the water. It is not recommended. As well, Ghee or Clarified butters are not recommended for use in the Butter Bell.

Can I store herbal butters in the Butter Bell?
Herbal butters are fine to serve and store in your Butter Bell, however they will not stay fresh as long as pure butter. Butters that contain fresh herbs will stay fresh approximately 5 to 7 days in the Butter Bell. This can vary somewhat so use your best judgment before use. For delicious herbal butter recipes to try, go to recipes. Also, please share YOUR favorite flavored butter recipe with us. We will post it on our website for all to try! Email us at support@butterbell.com.