L. Tremain Customer Service

Order By Phone
To place an order or request a catalog call toll free 1-888-575-1900, Monday through Friday, 9:00am to 5:00pm Pacific Standard Time.

Order By Fax or Mail Anytime
Download order form
Fax your order to:1-310-305-3723
OR
Mail your order to:
L.Tremain, Inc.
P.O. Box 10728
Marina del Rey, CA 90295

If paying by check, make check payable to L. Tremain, Inc. Please do not send cash. Please allow 2 - 4 weeks for processing check orders. Don’t forget to include shipping and handling charges.

Payment Options
Visa, MasterCard, Discover and American Express accepted! Money Orders and Checks also accepted for mail in orders. We also offer Paypal as a payment option. Please call us at 800-666-6126 to place your order using PayPal or use our Paypal order form. Make sure to include the proper shipping & handling! California residents MUST add 9.75% sales tax to their orders.

Questions?
Customer Care Specialists are available to answer any questions that you may have, Monday through Friday, 9:00am to 5:00pm Pacific Standard Time. Please call 1-800-666-6126 or email us at support@butterbell.com

Frequently Asked Questions
Click here for details.

Shipping/Delivery Information
Click here for details.

Our Guarantee
Order with confidence! Your satisfaction with any product from L. Tremain, Inc. is 100% guaranteed. If for any reason you’re not satisfied with your purchase, you can return it to us for an exchange or refund within 30-days of receipt (less shipping/handling charges).

How to Return an Item
Please provide a copy of your original packing slip, noting the reason for the return and the action you wish us to take.

If you do not have a copy of your original packing slip, please include a letter that includes the following information:

Your Name
Address
Phone Number
Order Number
Item Name/Description
Reason for Return
Action to be Taken

Repack the merchandise with the original packaging to avoid breakage. Use the shipping carrier most convenient for you, and send the package to the following address, where your return will be processed according to your instructions:

L. Tremain, Inc.
13323 Washington Blvd.
Suite 205
Los Angeles, CA 90066

Please ensure proper packaging. We recommend using a carrier service that provides tracking. We are not responsible for lost or broken returns. If you have any question about our return policy, please call us at 1-800-666-6126 or click here to email us.